SUPPORT

We're here to help you get the most out of your website.

Phone Support

Call us directly to speak with our technical team.

+64 3 960 6467

Support Hours

Our team is available during these hours.

Mon–Fri 8am–8pm

Frequently Asked Questions

How do I update content on my website?

If your site is built on a CMS like WordPress, you can log into your admin dashboard and edit pages, posts, and images directly. We provide full training and documentation. If you are unsure, just call us.

What do I do if my website goes down?

Call us on +64 3 960 6467 (Mon–Fri 8am–8pm). Our servers are monitored 24/7/365, so we are usually aware of any issues before you are. For after-hours emergencies, leave a voicemail and we will get back to you as soon as possible.

How long does it take to build a website?

A typical website build takes 2–3 weeks from briefing to launch. Ecommerce projects typically take 2–6 weeks because they include product data, payments, shipping, customer journeys and more detailed testing. We will give you a clear timeline at the start of your project.

Do you offer ongoing website maintenance?

Yes — we offer maintenance packages that cover plugin/theme updates, security checks, backups, and minor content changes. Contact us to discuss a plan that suits your needs.

Can you help move my existing website to your hosting?

Absolutely. We handle the full migration — files, databases, email accounts, DNS — with minimal downtime. Just get in touch and we will walk you through the process.

What email services do you offer with hosting?

All hosting plans include professional email accounts, email forwarders, and access to webmail. We can also help configure email on Outlook, Apple Mail, or mobile devices.

Clear Your Browser Cache

Browser caching helps speed up your browsing experience but can also be a nuisance when you cannot see new content or webpage changes. If you are seeing old content or broken layouts after an update, clearing your cache is always the first step.

Windows / PC

  • Chrome / Edge / Firefox: Press Ctrl + Shift + Delete → select Cached images and files → click Clear.
  • Hard Refresh: Press Ctrl + F5 while on the page.

Mac

  • Chrome / Firefox: Press Cmd + Shift + Delete.
  • Safari: Press Cmd + Option + E to empty caches (enable the Develop menu first in Safari Preferences).
  • Hard Refresh: Press Cmd + Shift + R.

Still seeing issues after clearing your cache? Call us on +64 3 960 6467 and we'll help you out.